Seapointe Village Guest Information & Rental Policies

About Our Rental Residences

Each of our rental residences is privately owned and individually furnished, offering its own unique style and décor. While layouts and finishes may vary, every home is professionally prepared to ensure a comfortable and enjoyable stay.

What All Residences Include

• Television service (cable or streaming)
• Complimentary Wi-Fi
• A fully equipped kitchen with a refrigerator, stovetop, oven, dishwasher, microwave, cookware, dishes, silverware, and basic cooking utensils
• An in-unit washer and dryer for your convenience

Specific details about each residence — including bedding configurations, bed sizes, view, floor level, and location within the community — are available on the individual property page on our website. We encourage guests to review these details carefully when selecting their accommodations.

Community Amenities

All shared amenities at Seapointe Village are maintained, governed, and managed by the Seapointe Village Master Association.

Amenity availability, schedules, and operating hours are subject to change without notice and cannot be guaranteed during your stay.

For the most up-to-date information regarding amenity hours and access, please contact our office at 609-729-7100.

Items Provided & What to Bring

Our rental residences do not include bed linens or beach/pool towels. Guests must bring or rent their own fitted sheets, flat sheets, pillowcases, and beach/pool towels for their stay.

For your convenience, pillows, bedspreads, bath towels, and kitchen towels are provided in the residence.

Rental residences are not stocked with disposable or personal-use items. Guests should plan to bring or purchase items such as toilet paper, paper towels, trash bags, soaps, detergents, and cleaning supplies during their stay.

Beach Chairs & Equipment

Guests are welcome to bring their own beach chairs, umbrellas, and beach equipment. When not in use, all beach items must be stored inside your vehicle.

Association regulations prohibit storing beach chairs, carts, or other items in hallways, elevators, stairwells, or other common areas of the buildings.

Rental Items

Bed linens, cribs, beach equipment, and other items are available through several local rental companies. Please feel free to contact our office for recommendations.

Bicycles

Bicycle storage is limited at Seapointe Village. For this reason, we strongly recommend renting bicycles locally rather than bringing your own.

Check-In Information

Standard residence check-in time is 4:00 PM.

At check-in, Seapointe Realty staff will provide all necessary items and information for your stay, including:

• Keys or keyless entry codes
• Building access codes
• Gate cards
• Recreation pool and beach wristbands
• Wi-Fi information
• Garage remotes (if applicable)
• Any other materials needed for your stay

Seapointe Realty makes every effort to have your rental residence cleaned, inspected, and ready by the standard check-in time. However, unforeseen circumstances may occasionally impact the exact occupancy time. Our housekeeping and maintenance teams require adequate time to properly prepare each property for arriving guests.

Arrival Prior to 1:00 PM

Please note that guest check-in services begin at 1:00 PM. If you arrive prior to this time, our office will not yet be able to complete the check-in process.

Guests may not park on the property or use Seapointe Village amenities prior to 1:00 PM.

Early Arrival

Beginning at 1:00 PM, guests may check in with our office to receive parking passes, pool and beach wristbands, and other items needed for their stay.

After check-in, guests are welcome to begin enjoying Seapointe Village’s amenities starting at 1:00 PM while their residence is being prepared.

Please note that access to the residence itself may not be available until the official 4:00 PM check-in time.

Check-Out Information

Check-out time is promptly at 11:00 AM. This allows our housekeeping and maintenance teams sufficient time to prepare the residence for incoming guests. Late departures disrupt preparation schedules and are not permitted.

Please note that access to parking, pools, and all other Seapointe Village amenities ends at 11:00 AM on the day of departure.

Return Items

Before departing, please place the following items inside the check-out envelope and return it to our office:

• Pool and beach wristbands or tags
• Gate card
• Residence keys
• Garage door opener (if applicable)

Checking Out Outside Office Hours

If you are departing before or after office hours, please place the envelope in the secure drop box located on our office entry porch.

Guest Departure Responsibilities

Laundry

• Wash, dry, and fold all bath and kitchen towels.
• Return towels to their original location.
• Failure to wash towels may result in additional charges.

Kitchen

• Clean and put away all kitchen items.
• Empty the dishwasher, sink, and refrigerator before departure.

Trash

• Dispose of all trash properly in designated areas.

Final Walk-Through

• Remove all personal belongings, including food items.
• Confirm that property items such as remote controls, towels, or linens have not been accidentally packed with your belongings.

Parking Information

Parking at Seapointe Village is regulated by the Seapointe Village Master Association. Parking regulations are strictly enforced.

Garage Height Restrictions

Vehicles with rooftop carriers or an overall height exceeding six feet (6') will not fit in the Seapointe Village parking garages due to strict height restrictions.

If you arrive with a rooftop carrier, it must be removed and stored inside your vehicle, or you will need to park outside of Seapointe Village. The Seapointe Village Master Association security staff does not make exceptions to these restrictions.

Parking Pass Allocation

• 1 & 2 Bedroom Residences: One (1) parking pass
• 2 Bedroom + Den and Larger Residences: Two (2) parking passes
• Townhomes and Single-Family Homes: Guests must use their designated garage spaces

Additional parking passes are not available.

Parking Enforcement

Vehicles must display a valid Seapointe Village parking permit. Seapointe Security will ticket unauthorized or improperly parked vehicles.

Vehicles without permits may utilize public street parking outside of Seapointe Village, where permitted and subject to any applicable municipal parking regulations or paid parking requirements.

Vehicle Restrictions

• Motorcycles are not permitted within Seapointe Village.
• Trailers are not permitted within Seapointe Village.

Diamond Beach Paid Parking (ParkMobile)

Beginning in 2026, Lower Township will be implementing paid parking in the Diamond Beach area, administered through the ParkMobile app. Guests utilizing street parking in designated areas will be required to download the app and pay for parking through their mobile device.

Paid parking will be in effect daily from 8:00 a.m. to 10:00 p.m., from May 15 through October 15.

The ordinance includes portions of East Rochester Avenue, Seaview Avenue, South Station Avenue, and East Raleigh Avenue, as well as the entire length of Atlantic Avenue extending to the Wildwood Crest border.

Guests are encouraged to plan accordingly, as availability and enforcement may impact street parking throughout the season.

Seapointe Realty is committed to transparent pricing. All applicable fees are clearly itemized during the booking process prior to payment.

Fees & Charges

Reservation Processing Fee – $150
A non-refundable $150 reservation processing fee is applied to each booking at the time of reservation. This fee remains non-refundable in the event of a cancellation.

Checkout Cleaning Fee
Checkout cleaning fees vary based on the size of the residence and the length of stay. This fee covers the professional cleaning and preparation of the property prior to arrival and after departure.

Sales Tax
New Jersey Sales Tax is applied only to the cost of the checkout cleaning fee, as required by law.

Damage Waiver – $99
A non-refundable $99 damage waiver is included with each reservation. This provides limited protection against accidental damage during your stay. It does not cover negligent, intentional, or excessive damage. This fee remains non-refundable in the event of a cancellation.

Association Lease Fees
Association lease fees vary by building and condominium association, and may differ between in-season and off-season reservations. These fees are established by the respective association.

Payment Processing Fee – 2.5%
Credit card and digital wallet payments (including PayPal and Venmo) are subject to a 2.5% payment processing fee to help cover transaction costs. This fee applies to all payments made using these methods, including the initial deposit, final balance, and any other ancillary charges associated with the reservation.

Guests may avoid this fee by selecting the e-Check (ACH) payment option at checkout.

Payment Schedule

Due at Time of Booking:

• 50% of the rental rate
• $150 Reservation Processing Fee (non-refundable)
• $99 Damage Waiver (non-refundable)
• Applicable 2.5% payment processing fee (if paying by credit card or digital wallet)

Final Payment (Due 45 Days Prior to Arrival):

• Remaining 50% of the rental rate
• Checkout Cleaning Fee
• Sales tax (applied only to the checkout cleaning fee)
• Any applicable Association Lease Fees
• Applicable 2.5% payment processing fee (if paying by credit card or digital wallet)

Reservations not paid in full by the final payment due date are subject to cancellation in accordance with the rental agreement.

The Security Deposit Waiver (SDW) provides protection against accidental damage to the vacation rental residence during your stay, eliminating the need for a traditional refundable security deposit.

With the SDW included in your reservation, you do not need to provide a security deposit or wait for funds to be returned after your vacation. Covered accidental damages are handled directly by Seapointe Realty, helping to avoid tying up your cash or credit lines during your stay.

The SDW provides coverage for unintentional damage up to $10,000. Examples of covered incidents may include carpet spills, minor furniture damage, broken lamps, torn screens, or similar accidental occurrences.

The SDW does not cover intentional damage, negligent or excessive damage, theft, or pet-related damage in non-pet-friendly residences.

Enrollment & Fee

All guests are automatically enrolled in the Security Deposit Waiver program for a non-refundable fee of $99.00 at the time of booking. This fee remains non-refundable in the event of a cancellation.

Guest Responsibilities

To remain eligible for coverage under the SDW, guests must:

• Report any accidental damage to Seapointe Realty when it occurs
• Cooperate with staff to verify reported damage if requested
• Notify local authorities in the event of theft
• Take reasonable steps to prevent additional damage to the property

Important: Failure to report damage during your stay may result in the cost of repairs being charged directly to your account.

All cancellation requests must be submitted in writing via email to Reservations@SeapointeRealty.com.

Cancellations 45 Days or More Prior to Arrival

If a reservation is canceled at least forty-five (45) days prior to the scheduled check-in date, all advance payments made by credit card or e-Check will be refunded, less the following:

• $300.00 cancellation fee
• $150 Reservation Processing Fee (non-refundable)
• $99 Damage Waiver (non-refundable)
• Any applicable payment processing fees
• Any other non-refundable charges associated with the reservation

Cancellations Within 45 Days of Arrival

If a reservation is canceled fewer than forty-five (45) days prior to the scheduled check-in date, all advance payments will be forfeited unless Seapointe Realty is able to secure a replacement reservation for the same property and dates.

If a replacement reservation is obtained, a refund will be issued for any re-rented dates, less the following:

• $300.00 cancellation fee
• $150 Reservation Processing Fee (non-refundable)
• $99 Damage Waiver (non-refundable)
• Any applicable payment processing fees
• Any other non-refundable charges associated with the reservation

Accommodation Changes

Once a reservation is confirmed, any guest-requested accommodation or date changes are subject to a $125.00 move fee. Accommodation or date changes are not permitted within forty-five (45) days of the scheduled check-in date.

Travel Insurance

Trip Cancellation & Travel Insurance is strongly recommended to protect your vacation investment against unforeseen circumstances that may arise before or during your scheduled trip.

Unforeseen circumstances may require you to cancel or interrupt your vacation. Seapointe Realty has partnered with RentalGuardian.com and InsureStays to help protect your booking deposit and other prepaid, non-refundable payments associated with your reservation. We strongly encourage the purchase of optional travel insurance.

Standard Travel Insurance Coverage

Travel insurance may provide coverage for risks incidental to planned travel, including sickness, accidental injury, or death of you, a family member, or traveling companion; weather delays; natural disasters; unexpected employment changes; and other specified covered reasons. Coverage reasons and terms may vary. Please review the policy documents carefully for full details of coverage.

Cancel For Any Reason (CFAR) Option

For an additional premium, guests may select the optional Cancel For Any Reason (CFAR) benefit, which may reimburse up to 60% of prepaid, non-refundable charges if you cancel for a reason not otherwise covered under standard travel insurance.

CFAR coverage must be purchased within fourteen (14) days of the initial booking date, and the reservation must be more than thirty (30) days from the scheduled arrival date at the time of purchase. Residents of New York, Puerto Rico, and the U.S. Virgin Islands are not eligible for the CFAR benefit.

Cost of Coverage

• Standard Coverage: 7% of the total reservation invoice amount
• With CFAR Upgrade: 10.8% of the total reservation invoice amount

Travel insurance premiums are generally non-refundable after 15 days from the date of purchase.

Filing a Claim

If you experience a covered medical issue, trip delay, or interruption, you may initiate a claim by contacting RentalGuardian at (833) 610-0736.

For additional information or to review coverage details, please visit:
https://seapointerealty.rentalguardian.com

Important: Guests who decline travel insurance should understand that, in accordance with the Rental Agreement and Cancellation Policy, refunds outside the stated policy terms will not be provided. As a result, prepaid amounts may be at risk.

Recommended Rental Providers

A to Zebra Rentals
A to Zebra Rentals offers a wide range of vacation rental essentials, including bed linens, beach chairs, umbrellas, strollers, and more.

Phone: 609-889-6662
Reservations: Please call in advance of your arrival to reserve items.

Islands Best Rentals
Located in Wildwood Crest, Islands Best Rentals provides sheets, towels, beach gear, baby equipment, and additional vacation essentials at competitive pricing.

Website: Islands Best Rentals
Phone: 609-854-4504

Package Deliveries

Guests may have packages delivered during their vacation rental stay. To ensure proper delivery, please address all packages in the following format:

Guest Name (as listed on reservation) – Rental Residence (Example: John Smith / Pinnacle 203)
Seapointe Realty
9900 Seapointe Blvd.
Wildwood Crest, NJ 08260

Please do not ship packages prior to your scheduled arrival date, as we have limited storage capacity and cannot guarantee acceptance of early deliveries.

Including a mobile phone number on the shipping label is strongly recommended. Once your package is received at the Seapointe Realty office, we will contact you for pickup.

Disclaimer: Seapointe Realty assumes no responsibility for lost, stolen, delayed, refused, or misdelivered packages.

Office Location & Directions

The Seapointe Realty office is located at 9900 Seapointe Blvd., Wildwood Crest, NJ 08260. For GPS purposes, you may also use 9900 Atlantic Avenue, Wildwood Crest, NJ.

Get Directions

Directions to Our Office

• If approaching Wildwood via NJ-47 South (Rio Grande Avenue), turn right onto Atlantic Avenue and continue approximately 2.2 miles. Seapointe Realty will be on your right.
• If entering Wildwood Crest via Exit 0 / Ocean Drive, continue onto Pacific Avenue. Turn right onto Rochester Avenue, then make another right onto Atlantic Avenue. Travel one block to arrive at Seapointe Realty.