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FAQ

  • WHAT TO BRING

    Bed linens and beach towels are NOT supplied. However, bed covers, pillows, kitchen linens, and bath towels are provided. Beach chair/umbrella rentals are available on our beach. If you choose to bring your own chairs, they must be stored in your vehicle along with other beach gear. Association rules & regulations prohibit bringing beach chairs or other beach equipment into the hallways, elevators, and residences. Paper and cleaning products are NOT provided in the residence. This includes items such as trash bags, cleaning supplies, paper towels, toilet paper, and detergents. Check with the Resort Shop for information about local crib rentals. Bicycle storage is not readily available so rentals are recommended. The Resort Shop can direct you to local bicycle rentals.

  • Seapointe Residences

    Please note all of the residences are individually owned and each differs in style and décor. Cable TV and Wi-Fi Internet are provided in all residences. Each residence has a fully equipped kitchen including a refrigerator/freezer, stove, oven, dishwasher, microwave, silverware, dishes, cookware, and basic cooking utensils. There is also a washer/dryer in each residence. The details of your residence including bedding types and sizes, view, and location will be found on the properties details on our website. All amenities are maintained, governed, and managed by the Seapointe Village Master Association. Amenity availability and hours are subject to change without notice an not guaranteed during your stay. Please call 609-729-7100 if you would like the current amenity schedule.

  • Checking In

    Our Seapointe Village Realty office is located in the IBIS Residences condominium building adjacent to the Seapointe Village Gatehouse. Check-in time is 4:00 PM. At check-in, you will be provided with your parking pass, gate card, recreation tags, and keys. Early arrivals permitted AFTER 1:00 PM to enjoy village amenities; rental residences might not be ready for entry until 4:00 PM.

  • Parking

    Important: Vehicles with rooftop carriers exceeding 6 ft. in height WILL NOT clear the parking garage height maximums for your designated parking areas. You will either have to remove the carrier and place it in your vehicle or park outside of Seapointe Village. No exceptions will be granted by the Seapointe Village Master Association security staff. All 1 & 2 Bedroom residences receive one (1) parking pass. All 2 Bedroom + Den & larger residences receive two (2) parking passes. All townhome and single-family home guests must park in their designated garages. Please adhere to parking regulations. Seapointe Village security staff may ticket violators. Additional parking passes will not be distributed under any circumstances. Any additional vehicles may park for free outside the complex. Motorcycles and trailers are not allowed in Seapointe Village.

  • Checking Out

    Check-out is promptly at 11:00 AM so that we can prepare the residence for the next guests. Access to pools, parking, and other amenities is NOT available after 11:00 AM on the day of departure. No exceptions can be made.

  • Administrative Fees

    Please note all reservations are subject to a non-refundable administrative fee.

  • A to Zebra Rentals

    Don't pack it, Rent it. A to Zebra offers all your rentals needs at the shore. They provide linens, beach chairs, strollers, umbrellas, and more. Call today at 609-889-6662 to secure your vacation needs.

  • Cancellation / Move Policy

    CANCELLATION AND MOVE POLICY. All cancellations with deposit monies must be made in writing. If Tenant cancels forty-five (45) days before the beginning of the Term, advanced payments received by check or credit card will be refunded less a $300.00 cancellation fee and the non-refundable fees. If Tenant provides notice of cancellation fewer than forty-five (45) days before the beginning of the Term, all advanced payments made by check or credit card will be forfeited, unless SVR secures a replacement reservation for the Property during the Term, in which case a refund will be made less a $300.00 cancellation fee and the non-refundable fees. All moves requested by the Tenant with advanced payments will be charged $125.00. Payments not received by the due date will result in cancellation, and cancellation fees may apply. No changes in accommodations can be made within forty-five (45) days of arrival. The time periods and conditions of potential refunds contemplated shall be adjusted or abridged to the extent that any travel ban and /or rental prohibition be enacted and/or remain in effect by federal, state, or local authorities during the "Term". VACATION RENTAL INSURANCE IS HIGHLY RECOMMENDED TO PROTECT AGAINST UNEXPECTED DELAY OR CANCELLATION. 

  • Rental Guardian Insurance

    Protect your vacation with the stress-free options of Rental Guardian Insurance policies.
    Travel and Cancel for ANY REASON
    Property Protection
    To initiate your coverage claim, you can do any of the following: Online: Online: (click here) or Before reporting a claim, make sure to register for access to claim updates. Call: 1 (833) 610-0736 or Email: NWTravClaims@cbpinsure.com Play Travel Protection Claims Desk Contact Details: Claim Phone Service Contact: 1 (833) 610-0736 Claim Form & Information Submission Contact: Play Travel Protection Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies P.O. Box 26222 Tampa, FL 33623 Fax: 1 (800)-560-6340 E-mail your information to NWTravClaims@cbpinsure.com Claims Desk Hours of Operation: Monday, Tuesday, Wednesday, Friday 8:30 am-5:00 pm (EST)  Thursday 9:30am-5:00pm (EST)

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