Seapointe Realty – Terms & Conditions for Rental Guests

1. Reservations & Payment Terms

Seapointe Village Realty is committed to transparent pricing. All applicable charges are itemized before you confirm and submit your reservation.

Reservation Fees and Charges

Payment Schedule

Due When the Reservation Is Booked

• 50% of the rental rate
• $150 non-refundable reservation processing fee
• $99 non-refundable damage waiver
• Any applicable 2.5% processing fee when paying by credit card or digital wallet

Final Payment: Due 45 Days Before Arrival

• Remaining 50% of the rental rate
• Checkout cleaning fee
• Sales tax applied to the checkout cleaning fee
• Applicable association lease fees
• Any applicable 2.5% processing fee when paying by credit card or digital wallet

2. Damage Waiver & Guest Responsibilities

The Damage Waiver provides limited protection for qualifying accidental, guest-caused damage to the rental residence during your contracted stay. It replaces the traditional refundable security deposit and is subject to all applicable terms, conditions, limitations, and exclusions.

Examples of Qualifying Accidental Damage

Subject to the program terms, examples may include:

• Accidental carpet or upholstery spills
• Minor accidental furniture damage
• Broken lamps or household items
• Accidentally torn window or door screens
• Similar unintentional damage occurring during the contracted stay

All incidents are reviewed individually. The examples above do not guarantee that a particular incident will qualify under the Damage Waiver.

What Is Not Included

The Damage Waiver does not apply to:

• Intentional, negligent, reckless, or excessive damage
• Theft or damage caused by illegal activity
• Excessive cleaning or extraordinary housekeeping charges
• Routine maintenance, normal wear and tear, or pre-existing conditions
• Weather-related damage, natural disasters, or event-related damage
• Pet-related damage in a residence that is not designated as pet-friendly
• Damage or losses occurring outside the contracted rental period
• Damage or losses exceeding the applicable program limit

Lost or Unreturned Items

The Damage Waiver does not cover the loss, damage, or non-return of items issued for guest use, including:

• Pool or beach wristbands and tags
• Parking passes
• Residence keys
• Gate cards
• Garage and electronic remotes
• Other access devices or materials provided during check-in

Program Fee

The Damage Waiver is included with each reservation for a non-refundable fee of $99, charged at the time of booking. The fee remains non-refundable if the reservation is canceled.

Guest Responsibilities

Guests remain financially responsible for damage, missing property, replacement costs, or other losses that do not qualify under the Damage Waiver or exceed its applicable limit.

To remain eligible for consideration under the program, guests must:

• Report accidental damage to Seapointe Village Realty as soon as it occurs
• Provide accurate information about the incident
• Cooperate with reasonable requests to inspect or document the damage
• Take reasonable steps to prevent further damage
• Notify local authorities if theft is reported
• Return all keys, passes, wristbands, remotes, and other items issued for guest use

The rental agreement and Damage Waiver program terms govern eligibility and take precedence over this general summary.

3. Travel Protection Options

Unexpected circumstances can affect even the best-planned vacation. Seapointe Village Realty has partnered with RentalGuardian and InsureStays to make optional travel protection available to guests.

Coverage may provide benefits for certain events such as trip cancellation, trip interruption, travel delay, sickness, accidental injury, severe weather, lost or damaged baggage, and other reasons specified in the policy.

Standard Travel Insurance

The standard plan may reimburse up to the applicable policy limits when a trip is canceled or interrupted for a covered reason. Covered events, benefits, exclusions, and documentation requirements are defined by the issued policy.

Cancel for Any Reason

Eligible guests may purchase optional Cancel for Any Reason coverage, commonly called CFAR. This benefit may reimburse up to 60% of eligible prepaid, non-refundable reservation costs when cancellation is for a reason not covered by the standard plan.

Cost of Coverage

• Standard plan: 7% of the total reservation invoice
• Standard plan with CFAR: 10.8% of the total reservation invoice

The premium is due in full when coverage is purchased. Any right to cancel coverage and receive a premium refund is governed by the policy’s review period and applicable terms.

When to Purchase Coverage

Purchasing coverage shortly after booking provides access to the broadest range of available benefits. Certain time-sensitive benefits, including CFAR and some pre-existing medical condition waivers, may require purchase within 14 days of the initial trip payment.

The standard plan is generally available until 30 days before the trip. For reservations made within 30 days of arrival, standard coverage may be available if purchased within five days of the initial reservation payment. Coverage cannot be purchased after departure.

Claims

Travel insurance generally operates on a reimbursement basis. Guests should retain all relevant receipts, invoices, medical records, rental documents, proof of delays, and police reports.

Claims are filed directly with the plan’s claims administrator. For assistance, contact RentalGuardian at 833-610-0736 .

Review the available plans, eligibility requirements, exclusions, and sample Certificate of Insurance before purchasing coverage.

Review Travel Protection Plans  ↗

This is a general summary, not an insurance policy. The issued policy and coverage documents control all benefits, eligibility requirements, exclusions, limitations, and claims. Seapointe Village Realty staff cannot interpret coverage or determine whether a claim will be approved.

4. Cancellations & Changes

How to Cancel

All cancellation requests must be submitted in writing by email to reservations@seapointerealty.com . A cancellation is not considered received until it has been acknowledged by Seapointe Village Realty.

Cancellation 45 Days or More Before Arrival

If a reservation is canceled at least 45 days before the scheduled check-in date, advance payments made by credit card or e-Check will be refunded, less:

• $300 cancellation fee
• $150 non-refundable reservation processing fee
• $99 non-refundable Damage Waiver
• Applicable payment processing fees
• Other non-refundable charges associated with the reservation

Cancellation Fewer Than 45 Days Before Arrival

If a reservation is canceled fewer than 45 days before the scheduled check-in date, all advance payments will be forfeited unless Seapointe Village Realty secures a replacement reservation for the same residence and affected dates.

If some or all of the canceled dates are re-rented, a refund will be calculated for the successfully re-rented dates, less:

• $300 cancellation fee
• $150 non-refundable reservation processing fee
• $99 non-refundable Damage Waiver
• Applicable payment processing fees
• Other non-refundable charges associated with the reservation

Reservation Changes

After a reservation has been confirmed, guest-requested changes to the residence or reservation dates are subject to availability, approval, and a $125 move fee.

Residence and date changes are not permitted fewer than 45 days before the scheduled check-in date.

Travel Protection

Travel protection is strongly recommended to help protect your vacation investment if an unforeseen covered event affects your trip before or during your stay.

5. Check-In & Check-Out

Checking In

What You Will Receive

When you check in at the Seapointe Village Realty office, our team will provide the access items and information needed for your stay, including:

• Residence keys or keyless-entry instructions
• Building and elevator access codes, when applicable
• Gate cards and parking passes
• Pool and beach wristbands
• Wi-Fi information
• Garage remotes, when applicable
• Additional instructions or materials specific to your residence

Arriving Before 1:00 PM

Guest check-in services begin at 1:00 PM. If you arrive earlier, our office will not yet be able to complete your check-in or provide your arrival materials.

Arriving Between 1:00 and 4:00 PM

Beginning at 1:00 PM, you may visit our office to complete the check-in process and receive your parking passes, pool and beach wristbands, and other arrival materials.

Once you have checked in, you may begin enjoying Seapointe Village’s amenities while our housekeeping and inspection teams finish preparing your residence.

Residence Availability

Seapointe Village Realty makes every effort to have each residence cleaned, inspected, and ready by 4:00 PM. Unforeseen housekeeping or maintenance circumstances may occasionally affect the exact occupancy time.

We appreciate your patience while our teams complete the work necessary to properly prepare your vacation residence.

Checking Out

Access to parking, the beach, pools, and all other Seapointe Village amenities ends at 11:00 AM on the day of departure.

Return Your Check-Out Envelope

Before departing, place all applicable access items inside your check-out envelope and return it to the Seapointe Village Realty office:

• Pool and beach wristbands or tags
• Gate cards
• Residence keys
• Garage remotes, when applicable

Before You Leave

Towels

• Wash, dry, and fold all bath and kitchen towels.
• Return the clean towels to their original locations.
• Unwashed towels may result in additional charges.

Kitchen

• Wash and put away all dishes, cookware, and kitchen items.
• Empty the dishwasher and sink.
• Remove all food and personal items from the refrigerator.

Trash

• Remove all trash from the residence and place it in the designated disposal areas.

Final Walk-Through

• Remove all personal belongings, including food and refrigerated items.
• Check closets, drawers, bathrooms, balconies, patios, and charging outlets.
• Make sure residence property—including remote controls, towels, and other provided items—has not been accidentally packed.

6. Occupancy & Use

Each property has a strict maximum occupancy.

The following are prohibited:

• Overcrowding
• Parties, events, or gatherings
• Subletting

Violations may result in immediate termination of the stay and eviction without refund.

7. Prohibited Activities

Smoking

• Strictly prohibited in all units, balconies, and common areas
• $500+ cleaning fee and possible eviction

Pets

• Not permitted in any rental property
• $500+ fee, plus cleaning, and possible eviction

Noise

• Quiet hours are 11:00 PM – 7:00 AM
• Violations may result in eviction

Illegal Activity

• Strictly prohibited and subject to immediate eviction

8. Property Condition & Maintenance

Vacation homes are privately owned and vary in condition, décor, and furnishings.

No refunds will be issued for:

• Appliance failure
• HVAC issues
• Internet or cable outages
• Pest presence
• Utility interruptions
• Weather-related issues

Repairs are scheduled as quickly as possible based on vendor availability.

9. Unit Availability Disclaimer

While we make every effort to honor all reservations, a property may become unavailable due to:

• Maintenance issues
• Owner use
• Sale or removal from the rental program

In that event, guests will be offered:

• A comparable accommodation, if available, or
• A full refund

SVR is not responsible for additional costs or damages resulting from relocation.

10. Guest Responsibilities

Guests agree to:

• Leave the property in good condition
• Remove all trash
• Return all keys, tags, passes, and other issued items
• Report damages immediately
• Follow all community and association rules

Failure to comply may result in additional charges.

11. Incidental Charges

Guests are responsible for charges including, but not limited to:

• Lost or unreturned items
• Excess cleaning
• Damage not covered by SDW
• Smoking or pet violations
• NSF / failed payment fees

All charges may be billed to the payment method on file.

12. Parking & Local Information

Parking within Seapointe Village is regulated by the Seapointe Village Master Association. All parking rules are strictly enforced by Seapointe Security.

Rooftop Cargo Carriers

Vehicles with rooftop cargo carriers must fit within the clearance for their assigned building. If necessary, the carrier must be removed before entering the parking garage and stored completely inside the vehicle.

Carriers and other personal items may not be stored in parking spaces, hallways, stairwells, or other common areas. Vehicles that exceed the applicable garage clearance must be parked outside Seapointe Village. Security cannot make exceptions to garage-height restrictions.

Parking Passes

• One- and two-bedroom residences: One parking pass
• Two-bedroom-plus-den and larger residences: Two parking passes
• Townhomes and single-family homes: Vehicles must use the designated garage spaces assigned to the residence

Parking Permits and Enforcement

Every vehicle parked within Seapointe Village must display a valid parking permit and must be parked only in an authorized space. Unauthorized or improperly parked vehicles may be ticketed by Seapointe Security.

Vehicle Restrictions

• Motorcycles are not permitted within Seapointe Village.
• Trailers are not permitted within Seapointe Village.

Public Street Parking

Vehicles without a Seapointe Village parking permit may use public street parking outside the community where permitted. Guests are responsible for following all posted signs and current Lower Township parking regulations.

Public street parking is not affiliated with Seapointe Village, and availability cannot be guaranteed, particularly during peak periods.

Review the Complete Parking Policy  ↗

13. Entry to Property

SVR reserves the right to enter the property for:

• Maintenance or repairs
• Emergency situations
• Verification of compliance

Advance notice will be provided when possible.

14. Association Rules & Amenities

All guests must comply with:

• Seapointe Village Master Association rules
• Pool, beach, and amenity regulations

15. Limitation of Liability

SVR, the property owner, and associated parties are not liable for:

• Injury, loss, or damage to persons or property
• Theft or loss of personal belongings
• Interruptions to amenities or services
• Events beyond our control, including weather or construction

16. Indemnification

Guests agree to indemnify and hold harmless Seapointe Realty, property owners, and condominium associations from any claims, damages, or liabilities arising from the guest’s use of the property.

17. Chargebacks & Payment Disputes

By booking, guests agree that:

• Charges are valid and authorized
• Any disputes must first be addressed directly with SVR

Improper chargebacks may result in:

• Additional fees
• Collection actions
• Legal enforcement of this agreement

18. Governing Law

All matters shall be governed by the laws of the State of New Jersey.

Any legal action must be brought in Cape May County, New Jersey.

19. Errors & Omissions

While we strive for accuracy, rates, descriptions, and photos may contain errors. SVR reserves the right to correct inaccuracies at any time.

21. Acknowledgment

By completing a reservation, the guest acknowledges and agrees to these Terms & Conditions.

These terms apply to Seapointe Realty-managed rentals and may be supplemented by property-specific rules, occupancy agreements, or condominium association requirements.